Website: https://www.faanch.com

Please read these Terms and Conditions carefully before using the Faanch website. By accessing or placing an order through our site, you agree to be bound by these terms.

These Terms apply to all visitors, users, and customers of Faanch.

1. About Us

Faanch
Unit 7, 45 The Market Place Shopping Centre
High Street, Blackwood, NP12 1AU
United Kingdom
Email: contact@faanch.com
Phone: +44 7365 637217

2. Use of the Website

  • You must be at least 18 years old to use this website or place an order.
  • You agree not to use the site for any unlawful purpose or in any way that may harm Faanch or other users.
  • We reserve the right to suspend or restrict access to our website for maintenance or security reasons.

3. Product Information

  • All product descriptions, prices, and availability are subject to change without notice.
  • We strive to ensure all information is accurate, but errors may occasionally occur. If we discover an error in your order, we will notify you and offer the option to confirm or cancel.
  • Images are for illustrative purposes only. Actual products may vary slightly.

4. Pricing & Payment

  • All prices are listed in GBP (£) and include applicable VAT unless otherwise stated.
  • We accept secure payment via major credit/debit cards and trusted third-party payment gateways (e.g. PayPal, Stripe).
  • Payment must be made in full before orders are processed or dispatched.

5. Delivery

  • We offer UK-wide delivery. Delivery options, timescales, and fees are shown at checkout.
  • Estimated delivery dates are not guaranteed; delays may occur due to external factors.
  • You are responsible for providing accurate delivery information. We are not liable for orders delayed or lost due to incorrect addresses.

6. Returns & Refunds

  • You have the right to return most products within 14 days of delivery, in accordance with UK consumer law.
  • Items must be returned unused, in original packaging, and in resaleable condition.
  • Certain items (e.g. perishable goods, personal care items, or customised products) may not be returnable.
  • To initiate a return, contact us at contact@faanch.com with your order details.
  • Refunds will be issued to the original payment method once returned items are inspected.

7. Cancellations

  • You may cancel your order before it is dispatched. Contact us immediately via email or phone.
  • Once dispatched, cancellation is not guaranteed, but you may still return eligible items for a refund.

8. Limitation of Liability

  • Faanch shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.
  • Our total liability shall not exceed the value of the order placed.

9. Intellectual Property

  • All content on our website, including logos, text, images, and designs, is the intellectual property of Faanch or its licensors.
  • You may not reproduce, copy, or exploit any part of the website without our written permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided is accurate.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

12. Changes to Terms

We may revise these Terms & Conditions at any time. Changes will take effect when posted on our website. It is your responsibility to check for updates regularly.

Contact Us

If you have any questions about these Terms, please contact us:

📧 Email: contact@faanch.com
📞 Phone: +44 7365 637217
📍 Address: Unit 7, 45 The Market Place Shopping Centre, High Street, Blackwood, NP12 1AU, United Kingdom