At Faanch, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or shop with us.

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

1. Who We Are

Faanch
Unit 7, 45 The Market Place Shopping Centre
High Street, Blackwood, United Kingdom, NP12 1AU
Email: contact@faanch.com
Phone: +44 7365 637217

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, username or similar identifier.
  • Contact Data: Address, email address, phone number.
  • Payment Data: Payment card details (processed securely via third-party providers).
  • Technical Data: IP address, browser type, operating system, and browsing actions.
  • Usage Data: Information about how you use our website and services.
  • Marketing Preferences: Your preferences for receiving marketing communications.

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders.
  • Communicate with you about your orders or account.
  • Improve our website and customer experience.
  • Send you promotional offers and updates (if you’ve opted in).
  • Prevent fraud and ensure the security of our services.

We will only use your personal data when the law allows us to. Most commonly, we rely on the following legal bases:

  • Performance of Contract
  • Legitimate Interests
  • Compliance with Legal Obligations
  • Consent (for marketing and cookies)

4. Sharing Your Information

We do not sell your personal data. We may share your data with trusted third parties to help us deliver our services, such as:

  • Payment processors (e.g. Stripe, PayPal)
  • Delivery and logistics providers (e.g. Royal Mail, DPD)
  • IT and website support services
  • Legal and regulatory authorities (where required)

All third-party service providers are required to respect the security of your personal data and treat it in accordance with the law.

5. International Transfers

We primarily store your data within the UK or the European Economic Area (EEA). If we transfer your personal data outside of the UK or EEA, we ensure appropriate safeguards are in place.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. Generally, we keep order records for 6 years to comply with HMRC rules.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict our use of your data
  • Withdraw consent at any time (for marketing or cookies)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at contact@faanch.com.

8. Cookies

We use cookies to enhance your browsing experience and gather analytics about how our site is used. You can manage your cookie preferences through your browser settings or via our cookie banner.

9. Security

We implement appropriate technical and organisational security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: contact@faanch.com
📞 Phone: +44 7365 637217
📍 Address: Unit 7, 45 The Market Place Shopping Centre, High Street, Blackwood, NP12 1AU, United Kingdom